Did you get an alert about someone?
You received a text or email from AvAI because someone you know named you as their emergency contact. AvAI is a backcountry safety app: before heading into the field, a user schedules a check-in time — and if they don't check in, our servers alert the person they chose. That's you.
What each message means
- Overdue alert — the person did not check in by the time they set. The message includes their last-known location. They may simply be out of cell range or delayed, but treat it seriously.
- Send Help alert— the person actively pressed AvAI's Send Help button, requesting assistance at the location in the message.
- All-clear — the person has since checked in safe. No action needed.
What to do
- Try to reach them — call and text the person directly. An overdue alert often means a dead battery or no signal on the drive home.
- If you can't reach them and are concerned, contact your local emergency services (911 in the US) or the sheriff's office for the county where they were traveling, and share the last-known location from the message. AvAI alerts you — it does not contact emergency services on anyone's behalf.
- Keep the message — the coordinates and timestamp in it are exactly what responders will ask for.
About your information
We hold your name and contact details only because the AvAI user provided them, and use them only to deliver these safety messages — never for marketing. The full story is in our privacy policy, including how to request deletion. Replying STOP to a text opts you out of all messages — including real safety alerts about that person — so if you opt out, tell them to choose a different emergency contact.
Questions
Anything unclear, or an alert you think you received in error: support@rmdig.ai. If someone may be in danger right now, contact local emergency services first — email is not an emergency channel.